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Patient Feedback


If you wish to make a comment on our practice and it's services please do so via the NHS Choices website via the following link (please cut and paste to your browser


Please note that the practice does not respond to Social Media comments.  

Health Star Award - The River Place Group Practice recently won a Health Star Award for their outstanding contribution to patient experience.  We were nominated by a patient who said the following:


"I have had outstandingly good experiences at this health centre in many aspects.  The receptionists are always friendly and helpful.  Tonight I visited the Well Woman clinic.  The receptionist I spoke to went out of her way to tell me all the services that were available , to help me with booking a future appointment, and was exceptionally discreet and friendly.  I would nominate her individually too but I'm not sure of her name!  They are a very open practice, and give up-to-date information on practice and staff news.  It is a pleasure to be in the waiting room because it's so clean and comfortable.  There are lots of excellent health promotion materials and advice on the reception desk, on the walls, and playing on the TV.  I noticed that since my last visit they have turned all the waiting room chairs round to face away from the reception desk, and I presume this is because they want to improve the patients' experience of being seen at reception, as it makes it more discreet.  I was impressed.  I have never had to wait very long to be seen.  They offer a wide variety of services and useful clinics.  I am not a heavy user of health services but feel confident that I would be supported well if I needed more help in the future.  So far I have seen a few doctors and they have always been really helpful, thorough, honest and reassuring.  The past two times I visited they printed out factsheets/advice on relevant health matters for me to take away.  I have been a patient at several practices in my life, inside and outside London and River Place is BY FAR the best I've ever known.  I consider myself incredibly lucky to be a patient here and I would love them to be recognised for their excellent standards of care."




We recently received a letter from one of the Palliative Care nurses who was working with the GP’s at River Place.  We would like to share some of the letter with you


‘During my time in Islington I have been struck with the care, compassion and excellent care that the General Practitioners at River Place gave to all their patients. They would often go above and beyond which made their patients feel valued, safe and secure at a particularly vulnerable time in their lives. This practice was not limited to just a few of the General Practitioners, but to the surgery as a whole, it seems that it reflected values which all the doctors, nurses, administrators and health care assistants shared’.










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