To better manage the demand for ‘Same Day Appointments’ the Practice operates an ‘extra patient list’ with names being taken between 11.00 and 12.00 each morning. These appointments are designed for patients who are unable to get a same day appointment. If there are still ‘same day appointments’ available when a patient comes in then the ‘extra patient list’ may not operate that day.
This list is designed for patients to discuss one urgent problem in their 10 minute slot. This problem will be the problem stated to Reception when that patient books in. Should the patient present with several issues then the patient will be asked to book further appointments with Reception.