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Our Practice and The Modern General Practice Model
The Modern General Practice (MGP) model is designed to provide fair and personalised care by connecting you to the right healthcare professional based on your needs. This might include seeing a nurse, pharmacist, or healthcare assistant who is best suited to help with your specific situation. If your care requires a GP, you will be directed to them. This ensures you get the right support, from the right person, at the right time.
How it works
Contact your GP surgery
- Online
- Phone
- Visit the surgery
You will be offered:
- Face-to-face appointment
- Phone consultation
- Video consultation
- Text or email message
- Home visit
- Refer you to another service
Access
Choice for all:
Patients can reach the practice via any route, phone, online, or in person.
Streamlined Care
Your needs are carefully reviewed to prioritise urgency and connect you with the most appropriate healthcare professional, ensuring you receive the right care at the right time.
Improved Workflow
Based on your needs, we'll guide you to the most appropriate care option, which could include a face-to-face appointment, phone or video consultation, a text or email response, a home visit, or even a referral to another service.
Benefits for Patients
Continuity of Care:
Patients needing ongoing attention are managed proactively to avoid unnecessary repeat visits.
Quicker Resolutions:
Reduced wait times and better prioritisation based on clinical urgency.
Enhanced Accessibility:
Flexible access options and equitable treatment for all patients, regardless of how they contact the practice.
Comprehensive Care Navigation:
Patients are directed to the right service or specialist efficiently, improving outcomes and saving time.
