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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
Urgent appointments for today or tomorrow
Appointments with a GP/Duty Doctor for urgent/emergency clinical matters.
Booked via our dedicated Care Navigators who will conduct a brief triage assessment on the telephone initially.
Ways to book
1. Telephone: 020 7704 2832
2. Face-to-face
Extended Access
We also have extended access available. See our Out of Hours information.
Book a Routine Appointment
Advance appointments with a GP, Nurse or Health care assistant (HCA).
- These appointments are usually available four (4) weeks in advance
- Booked via our dedicated Care Navigators who will conduct a brief triage assessment on the telephone initially.
Ways to book
1. Telephone: 020 7704 2832
2. Face-to-face
The most suitbale option for your needs can be discussed with one of the Care Navigators.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Patients are requested, where possible, to telephone before 11am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in the surgery in the time it takes to do a single house call.
Please note that the Duty Doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it will be up to the doctor to decide whether or not a visit is appropriate for a particular set of circumstances.
Telephone Advice
Please ensure we have your correct details and that you keep the telephone line free.
If you need telephone advice from the Doctor or Nurse please contact reception on 020 7704 2832. The care navigator will take a message and you will be called back within the following time frames:
- urgent calls/telephone consultations will be returned by the duty doctor during that morning or afternoon session.
- Routine calls to individual GPs will be returned within five working days.
Change or Cancel an Appointment
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Ways to cancel
1. Telephone us on 020 7704 2832 as soon as possible, and at least 30 minutes before your appointment time. We offer a "check and cancel" function on the telephone line.
2. Patients who have opted into the text-messaging appointment reminder service are also able to cancel their appointments by replying to the text message.
Text Messaging
We now have the facility to send SMS messages to patients.
Please let reception know if you would like to OPT OUT of receiving text messages for appointment reminders or messages from the GP.
Please also ensure reception have your up to date mobile telephone number.
Out of Hours
Evening and Weekend Appointments
We are here for you, evenings and weekends and we want to make it easier for you to get an appointment at a time that suits you. Evening and weekend appointments are available for our patients, in addition to our normal opening hours.
These evening and weekend appointments may take place by phone or face-to-face depending on your clinical need.
You may be offered an, another local GP practice or another local NHS Service. This is because we are working with other local GP practices to provide these appointments. Our practice is part of a small group of practices called a Primary Care Network. This group of practices work together in a number of ways including offering evening and weekend appointments to our patients.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Chaperones
You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish. This is all the more important if English is not your first language, or if you feel you might not be able to express what you need clearly to the doctor or nurse.
In additon, for intimate examinations, you will be offered the choice of having another professional clinician/member of the wider team present at the examination. This is called chaperoning.
Please let the doctor or nurse know if you would like a chaperone to be present for your consultation or examination.
Interpreting Services
If you need an interpreter for your consultations please inform reception at the time of booking your appointment. We can arrange this for most languages. We try to book a double appointment if an interpreter is needed.
If a face to face interpreter is not available we may be able to access telephone interpreters.
For emergency appointments, if possible, please try to bring a friend or relative who can help interpret.
Sign Language
We can arrange sign language interpreters for patients. We are also happy to communicate with patients with hearing impairment by email.
We also have a video link BSL interpreting service available on request.
